Exceptional Customer Service
Egencia’s Customer Service helps manage business travel challenges head on and ensures business travellers get to where they need to be as easily and efficiently as possible.
Global Service Excellence
Egencia strives to deliver an exceptional experience for every client and traveller with every interaction. Egencia’s Customer Service is comprised of travel professionals who are uniformly-trained to ensure clients receive expert advice and excellent service regardless of location.
Travel consultants are available 24/7 (via phone and email) to provide domestic and international travel planning, alter itineraries or offer prompt enroute assistance to business travellers.
Experts in International Travel
Booking complex international travel can be overwhelming. Clients often turn to our travel consultants to find the most efficient options available, both in terms of cost and time, and based on individual traveller preferences. Business travellers can focus on business and leave the trip logistics to the experts.
Extra Attention for International Bookings
High value international itineraries booked by travel consultants are forwarded to our dedicated team. This team identifies additional cost-saving opportunities by conducting a thorough analysis that considers alternative airlines, routes, availability, breaking fares and split ticketing for travellers.
Experts in Business Travel
Dedicated, Onsite Service
Egencia Customer Service delivers flexible support options tailored to the needs of your company.
Whenever and wherever you need us, Egencia will be there, with 24/7 customer service available around the world.
Incident Response Team
When extraordinary events impact travel patterns, Egencia’s Global Incident Response Team is there to deliver extra assistance to travellers on the road.
Continuous training and coaching means up-to-date, expert service
Egencia Customer Service embraces a culture of continuous improvement, with on-going training and evaluation to ensure the highest standard of service.