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Egencia expands five times faster than competitors

3 min
Posted: 25 February 2015
London – February 25, 2015 – Egencia®, the business travel company of the Expedia group (NASDAQ: EXPE) today shared impressive growth figures for its United Kingdom business. Satisfying business travellers demands for an improved experience boosted Egencia UK’s travel bookings by 21 percent in 2014. Online booking that mimics the experience of leisure travel sites contributes to this success by helping Egencia clients achieve rapid online adoption of the booking tool. Leading digital marketing organisation, Yell, achieved up to 90 percent online adoption within six months of initiating Egencia services in June 2014. In addition to continued innovations including expanded Egencia® TripNavigator mobile offerings, as well as exclusive mobile-only deals with 9,000 properties, Egencia kept investing in its personal and responsive service. Egencia increased customer service staff in the UK by 30 percent in 2014, helping the company achieve customer satisfaction of almost 90 percent across its UK clients. Key facts
  • In the UK, 2014 year-on-year gross bookings were up 21 percent
  • Through new client signings and increased travel, Egencia global 2014 year-on-year revenue was up 10 per cent, growing revenue five times faster than its key competitors
  • Worldwide, Egencia signed $1.2 billion of new business and surpassed the $5 billion gross booking mark during 2014, a 2.5 fold increase in gross bookings versus 2010
  • Egencia UK signed on 150 new customers in the last 12 months
Graham Kingsmill, managing director, Egencia UK said: “Egencia is growing at an exceptional rate due to the way we are transforming business travel technology. With unparalleled insight into emerging travel patterns and our ability to adapt our platforms and service to respond to them quickly, we are well placed to build on this success.” Catherine Oxley, head of Procurement at Egencia client Yell said: “Egencia understands our tech savvy employees who are always looking to use the latest technology to optimise their travel and productivity. We had over 90 percent adoption of the Egencia online booking tool among our team. Our sales force is quite large and they are encouraged to download the Egencia TripNavigator app onto their mobile devices to make travel easier.” About Egencia Egencia makes business travel better by making it more connected and complete. Egencia puts travellers at the heart of business travel, continuously supporting them with solutions that are more engaging and effective. Driven by consumer insights and technology investments from parent company, the Expedia group, Egencia connects everything travellers need – content, technology, service and reporting – in one place. Egencia provides services in more than 64 countries. To connect with Egencia, visit or @Egencia_UK. © 2015 Egencia, LLC. All rights reserved. Egencia, and the Egencia logo are either registered trademarks or trademarks of the Expedia group in the U.S. and/or other countries. All other trademarks are the property of their respective owners. CST # 2029030-50; CST # 2083922-50 Media Contacts Anne McElroy-Arnaud, Communications Manager, Egencia Europe Email: Office: +33 (0)1 73 01 02 21 | Mobile: +33 (0)6 13 24 43 39
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