Customer Service
Customer Service

With you every step of the way

Whenever and wherever you need us.

Exceptional Support

Exceptional 24/7/365 support

Deliver the support your business travellers need, wherever they are in the world.

From the moment a reservation is made until their return home, we provide business travellers with 24/7/365 support. They’ll get one-click/one-call support when they need it from our team of business travel agents who know exactly what your travellers want and how to get it for them quickly, smoothly and in policy.

We're here for you

Knowledgeable, local business travel agents are your travellers’ link to smooth corporate travel.

We have more than 2,500 travel consultants dedicated exclusively to business travel. With an average of 15 years of industry experience, they understand the unique needs of business travellers from the inside out. These local teams of business travel experts speak more than 32 languages in over 66 countries.

  • On hand, whenever and wherever you need us, with our 24/7/365 customer service available to travellers and arrangers online, in the app or by phone.
  • Complete profile connection through our unified platform allows our travel agents to see travellers’ itineraries and their business’ travel policies, so they can easily make changes that make the most sense.
  • Dedicated to corporate travel. Our agents only work on business travel and understand the unique needs and demands of executive schedules.
Profile Connection Customer Service
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Empowered employees are happy travellers

70% of travellers say they enjoy business travel. Find out how you can increase compliance, traveller satisfaction and more.

Optimize Business Travel Program During Coronavirus

Single platform support

A universal, intuitive platform for every user that makes booking and travel easier for everyone.

We are the only major travel management company (TMC) with the same traveller experience across every touchpoint: Online, in the app or by phone.

  • One unified view for all bookings (air, hotel, car and rail). No more juggling different travel agencies or travel portals.
  • Everyone is on the same page travellers, arrangers and agents all use the same platform — so nothing important gets missed.
  • We see you. Our agents see exactly what your travellers see to ensure that your traveller has everything they need.

Your complete travel management platform. Innovation powered by Egencia. Unlimited scale by Expedia Group.

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The global travel platform is transforming business travel

Our platform connects every touch point in the travel process, giving travellers a personalised experience and travel managers the data and compliance they’re looking for.

Access the world's largest travel platform

As a part of the Expedia Group, we bring you access to superior supplier content, giving your travellers choice and flexibility.

Our expert corporate travel agents have access to an expansive global travel supply. See how the power of the world’s largest diversified travel platform can give your business travel programme an edge.

  • Expert travel consultants will ensure that your travellers are booked with the special amenities and business services they deserve.
  • 500,000+ hotels and over 375 airlines give your travellers more relevant options and greater satisfaction.
  • A familiar, intuitive platform means your travellers will always be able to easily make or amend their arrangements.
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Ready to take your travel programme to the next level?
Contact us to learn how.