Defining Essential Business Travel
When Thomas Cook arranged what is believed to be the first publicly advertised rail excursion in 18411 he likely didn’t view himself as the father of non-essential travel. While Cook’s packaged tourism catered to an audience far different from today’s business travellers, the concept of travel by-choice is, in some ways, a consideration more relevant now than ever.
Travel has long been an important business tool—driving commerce, connecting economies. The Roman Empire brought trade, and thus travel, across the East and West eons ago. But it was generally wealthy merchants, not their staff, wandering the earth while sporting huge steamer trunks to carry their wares.
Thankfully, both luggage and modes of transport have changed dramatically. The rapid growth of airlines beginning in the 1920s made travel faster—thanks to wings versus sails—and multitudes of innovations in the decades since made it more accessible.
Business travel is now a leveller, allowing organisations in every industry to more easily access and compete in larger marketplaces. It’s likely, pre-pandemic, the words ‘business trip’ would not have raised so much as an eyebrow for most people. The unique challenges of today have changed that.
I suspect most business travellers have their own story about the “essential” trip that was actually a boring, and certainly not essential, hour-long meeting. But what about now? The realities of COVID-19 and associated public health concerns forced companies to re-evaluate travel policies, to clearly define approvals and eliminate ambiguity about compliance. Some employers are limiting or prohibiting non-essential business travel. But, what does that mean?
Here are four things to consider when creating your travel programme’s new definition of essential business travel.
Understand the terrain
Countries and regions continue to implement and then lift border closures, restricting and opening entry. While essential workers such as first responders or construction and transport professionals whose trips are deemed non-optional are generally free to move about even during strict lockdowns, most travellers are not. As travel restrictions begin to ease and more individuals are allowed to travel freely, applying government guidance on travel to your travel programme and policies can be complicated.
Some states are now requiring non-essential travellers from other select states to self-quarantine upon arrival. This type of mandate may make business travel to certain locations impractical. Similarly, the definition of ‘essential’ may vary by state or country. You should check the relevant requirements to ensure whatever work your employee will be doing is considered essential at that location.
For these reasons, current entry and exit restrictions, mandates for self-quarantine and other requirements are important considerations for your travel policies. Use the Egencia® Travel Advisor to quickly and easily access actionable insights you can use to help create your definition of permissible travel and inform adjustments to your policies on a temporary or longer-term basis.
A single source of trusted advisory information is an imperative for getting back to travelling and successfully navigating the changed, more complex global travel environment. But, even with access to trusted information and advisories, the provision of PPE and other measures to support traveller wellbeing, some travellers may be second guessing domestic and international travel. They may be personally at higher risk of contracting COVID-19 or live with someone who is because of age, medical condition or disability. Making travel optional, requiring advance bookings and approvals, and taking steps such as training employees about and documenting their understanding of optional travel can help you to support your travellers’ wellbeing while at the same time reducing business risk.
Eliminate approval burdens
Companies need control and predictability – control on how and when their employees travel to any destination and predictability on the management of risk related to their employees’ travel experiences.
Employees whose duties are critical to infrastructure or business continuity are more likely to fall within a category of essential travel during times of extreme restrictions. Those more easily defined as knowledge workers may not be.
Clearly defining permissible travel allows for faster, more effective programme management by removing the burdens associated with determining level of urgency or potential ROI from your individual approvers. Egencia empowers you to self-serve travel policy and high-risk destination configuration to reduce travel risks as much as possible. Set corporate travel policy rules for all travel categories in one centralised space and instantly apply changes to your travel and approval policies across all booking channels.
Be more flexible
According to a GBTA poll2 62% of organisations say they have modified their travel safety and security policies and 55% indicated they have new trip approval procedures. Once you’ve determined your parameters for permissible travel it may be wise to build in more flexibility to your policies and approval processes. Doing so can help to increase your travellers’ confidence in their wellbeing.
For example, a traveller might feel they are better cared for on their trip if given the option to select an airline that is limiting passenger capacity or blocking middle seats. Or, they may prefer staying in a hotel that requires proper face masks and social distancing in all public areas. Forcing an employee to base their booking choices on cost alone could result in business risks if the employee is exposed to COVID-19.
Egencia allows you to easily set multiple policies for different traveller groups or cost centres. And you can use approvals to ensure all business trips are properly reviewed before booking or departure.
Chances are your business travel programme looks a lot different now than it did in January. The role of the travel manager has become a business-critical role, focused on reducing risk. Travel managers, in partnership with executive leaders who have responsibility for employee safety and wellbeing should be creating systematic ways for their companies to reduce risk by defining new guidelines for corporate travel.
Defining essential, permissible travel is a critical component in your new guidelines. Find out more about other best practices for your programme’s return to travel and Egencia’s solutions for helping you support your travellers while also increasing predictability and control in your travel programme.
1 Leicester – the birthplace of popular tourism, https://www.storyofleicester.info/city-stories/thomas-cooks-leicester/